Terms of Service

Effective date: 2026-04-16 Last updated: 2026-04-16

These Terms of Service ("Terms") are a binding agreement between you ("you" or "Customer") and Honey Badger Apps LLC, a North Carolina limited liability company ("we," "us," "Honey Badger," or "Lucora"), governing your access to and use of Lucora RM, including the website at lucora-rm.app, any successor domains, and related software, APIs, documentation, and services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" means both you and that organization.

If you do not agree to these Terms, do not use the Service.

1. The Service

Lucora RM is a requirements management application for engineering and regulated-product teams. It lets you author requirements and related artifacts, create trace links between them, snapshot baselines, import and export data, and — where you choose to use them — apply AI-assisted features to your content.

The Service is currently offered as an early-access release. Functionality, limits, pricing, and these Terms may change meaningfully as the product matures. We will provide reasonable notice of material changes as described in Section 17.

2. Your account

Shared Lucora identity. Lucora RM uses the same account system as other Lucora products (including Lucora and Lucora PM). When you sign up, you are creating a Lucora identity usable across any Lucora product you are entitled to. Some account actions — signup, password reset, and email verification — are handled by the Lucora identity system.

Eligibility. You must be at least 18 years old and legally capable of entering into a binding contract. The Service is not directed to children and is not intended for use by anyone under 13 (or under 16 in the European Economic Area and the United Kingdom).

Account security. You are responsible for maintaining the confidentiality of your credentials (including any two-factor authentication secrets), for all activity under your account, and for notifying us promptly at security@lucora.app if you suspect unauthorized access.

One human per account. Each account is for a single human user. You may not share login credentials. Teams should invite individual users to their organization rather than share a single login.

3. Organizations, projects, and roles

The Service is organized as Organization → Project → Item. An organization is the billing and seat-entitlement boundary. Within an organization, your role (owner, admin, member, viewer) and your per-project role determine what you can see and do.

Organization owners and admins are responsible for managing membership, roles, project visibility defaults, and billing for their organization. You agree that any user who is granted an admin role by your organization may act on the organization's behalf within the Service.

4. Plans, fees, and billing

Early access. During the early-access period, the Service is offered without charge, subject to usage limits we may set and change at our discretion. No credit card is required to create an account.

Paid plans (future). We intend to introduce paid subscription plans. When we do, we will give at least 30 days' advance notice by email to the address associated with your account, and your continued use of the Service after the effective date of paid pricing constitutes acceptance of those charges. You may cancel at any time before that date to avoid charges.

Taxes. Fees are exclusive of taxes unless stated. You are responsible for any applicable sales, use, VAT, GST, or similar taxes.

Refunds. Unless required by law, fees are non-refundable, except that we may at our discretion issue partial refunds for prolonged Service outages or material defects.

5. Your content and your data

You own your content. As between you and us, you retain all right, title, and interest in and to the content, text, attachments, metadata, and other data you submit to the Service ("Customer Content"). We claim no ownership of Customer Content.

Limited license to us. You grant Honey Badger a worldwide, non-exclusive, royalty-free license to host, store, copy, process, display, transmit, and create derivative works from Customer Content solely as necessary to operate, secure, support, and improve the Service for you and to perform our obligations under these Terms. This license ends when you delete the content or when we delete it on your request, except as retained under our data-retention practices (see our Privacy Policy) or as needed to maintain the integrity of audit records you rely on.

No training on your content. We do not use Customer Content to train or fine-tune machine-learning models. AI features operate by sending relevant Customer Content to our AI sub-processor (currently Anthropic) for inference only; see Section 7 and the Privacy Policy for details.

Your responsibility. You represent and warrant that (a) you have all rights necessary to submit the Customer Content to the Service; (b) the Customer Content does not infringe or misappropriate any third party's intellectual property, privacy, publicity, or other rights; and (c) the Customer Content does not violate these Terms or applicable law.

Export. The Service is designed so that you can leave with your data intact. You may export your requirements, links, baselines, attachments, and audit history at any time through in-app export tools (Excel, JSON, PDF), and we commit to providing a full-project export on reasonable request. No-lock-in is a product principle, not just a marketing claim.

6. Acceptable use

You agree not to, and not to enable or encourage any third party to:

• use the Service to store, transmit, or generate content that is unlawful, fraudulent, defamatory, harassing, or that infringes any third party's rights;
• upload malware, exploit code, or any content intended to harm the Service or its users;
• probe, scan, or test the vulnerability of the Service or breach any security or authentication measures, except under a coordinated disclosure program agreed in writing with us;
• attempt to bypass usage limits, rate limits, or tier entitlements;
• reverse-engineer, decompile, or disassemble the Service except to the extent such restriction is prohibited by law;
• use the Service to build a competing product or to benchmark for the purpose of publishing comparative performance claims without our prior written consent;
• scrape, crawl, or use automated means to extract data from the Service beyond the documented APIs and export tools;
• resell, sublicense, or provide the Service to third parties as a standalone offering; or
• use the Service in violation of United States export control laws or economic sanctions.

We may suspend or terminate access — immediately if necessary to protect the Service or other users — for material breach of this section.

7. AI features and AI-generated content

Parts of the Service use large language models to extract structured requirements from documents you upload, to suggest trace links, to score requirement quality, to generate prose in documents, and to power similar features (collectively, "AI Features"). You are in control of when AI Features run — they never run automatically on your content without an explicit action you take.

Sub-processor. AI inference is performed by Anthropic PBC via its commercial API. When you invoke an AI Feature, the relevant portion of your Customer Content is transmitted to Anthropic for inference and the response is returned to the Service. Under Anthropic's commercial API terms as of the Effective Date, API inputs and outputs are not used to train Anthropic's models. We cannot guarantee Anthropic's future terms; the Privacy Policy lists our current sub-processors and how to be notified of changes.

AI outputs are suggestions. AI Features stage their output for your review — the Service is explicitly designed so that nothing AI-generated is committed to your project, baseline, or audit record without a human action. You are responsible for reviewing AI output before accepting it. AI models can produce inaccurate, biased, or fabricated content. Do not rely on AI output as a substitute for professional judgment in regulated, clinical, safety-critical, legal, or medical contexts.

No confidentiality via AI. Do not submit content to AI Features that you are contractually or legally prohibited from disclosing to a third-party cloud AI provider. The AI sub-processor is a third party.

8. Regulated use — important disclaimer

Lucora RM is designed with 21 CFR Part 11, ISO 13485, IEC 62304, and similar quality-system workflows in mind, and the product documentation describes its posture toward those frameworks in detail. You are solely responsible for your own regulatory compliance. In particular:

• During the early-access period, Lucora RM is "Part 11–ready," not a Part 11 system of record. The current model is that your controlled-document system (e.g., Veeva, Greenlight Guru, a DMS, DocuSign) is the auditable signed safe, and Lucora RM produces the artifacts it consumes. Full Part 11 e-signature binding is on the roadmap and is not available during early access.
• We have not executed a Business Associate Agreement (BAA) with you unless we have done so in a separate signed writing. Do not submit Protected Health Information (PHI), as defined by HIPAA, to the Service unless and until a BAA is in place.
• You must perform your own validation (IQ/OQ/PQ or equivalent) before relying on the Service as part of a regulated quality system. We may make validation documentation available; it does not substitute for your own validation work.
• Nothing in the Service constitutes regulatory, legal, medical, or safety advice.

9. Intellectual property

The Service, including all software, user interfaces, templates, documentation, and the Lucora and Lucora RM names and logos, is owned by Honey Badger Apps LLC or its licensors and is protected by copyright, trademark, and other laws. Except for the limited right to use the Service in accordance with these Terms, no rights are granted to you by implication, estoppel, or otherwise.

Feedback. If you send us suggestions, feature requests, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and exploit that feedback without obligation to you. We will never publish your name in connection with feedback without your permission.

10. Third-party services

The Service depends on third-party infrastructure and services (currently including Neon, Amazon Web Services, Vercel, and Anthropic). Availability, features, and pricing of the Service may be affected by those third parties. Their terms — not ours — govern your relationship with them to the extent you have a direct relationship with them; the Privacy Policy lists these sub-processors and their roles.

11. Suspension and termination

By you. You may stop using and delete your account at any time. On deletion, we will delete Customer Content from active systems according to the retention schedule described in the Privacy Policy.

By us. We may suspend or terminate your access (a) for material breach of these Terms, including Section 6; (b) if required by law or by our infrastructure providers; (c) to protect the security, integrity, or availability of the Service; or (d) on at least 30 days' notice for any reason if we discontinue the Service or a plan you use.

Effect of termination. On termination, your license to use the Service ends. Sections that by their nature should survive — including Sections 5 (last sentence), 9, 12, 13, 14, 15, 16, and 18 — survive termination.

Data after termination. We will make reasonable efforts to allow you to export Customer Content for 30 days after termination, after which we may delete it. Audit-chain records may be retained longer as required to preserve the integrity of any baseline you relied on before termination; see the Privacy Policy.

12. Disclaimer of warranties

The Service is provided "as is" and "as available." To the maximum extent permitted by law, Honey Badger disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any content (including AI output) will be accurate, complete, or suitable for any purpose.

During the early-access period in particular, you should expect bugs, changes, and occasional downtime. Do not rely on the Service as the sole system of record for critical work without maintaining your own backups.

13. Limitation of liability

To the maximum extent permitted by law, Honey Badger and its officers, members, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, or business interruption, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.

Aggregate cap. Honey Badger's total aggregate liability under or in connection with these Terms, from all causes of action and under any theory of liability, will not exceed the greater of (a) the amounts you paid to us for the Service in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

The limitations in this Section apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow limitation of certain damages; in such jurisdictions our liability is limited to the minimum extent permitted by law.

14. Indemnification

You will defend, indemnify, and hold harmless Honey Badger and its officers, members, employees, and agents from and against any third-party claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your Customer Content; (b) your use of the Service in violation of these Terms or law; or (c) your violation of any third-party right, including intellectual property or privacy rights.

15. Governing law and venue

These Terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict-of-laws rules, and (where applicable) by the federal laws of the United States. You agree that the exclusive venue for any dispute arising out of or relating to these Terms or the Service will be the state or federal courts located in Wake County, North Carolina, and you consent to the personal jurisdiction of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16. Dispute resolution

Before filing any claim, you agree to first contact us at legal@lucora.app with a written description of the dispute and to work with us in good faith for at least 30 days to resolve it informally. This requirement does not apply to claims for injunctive or equitable relief related to intellectual property or Section 6.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email to the address on your account or by a prominent notice in the Service, at least 14 days before the changes take effect (or sooner if a change is legally required). Continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree to the updated Terms, stop using the Service and export your data before the effective date.

18. Miscellaneous

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Honey Badger regarding the Service and supersede any prior agreements on that subject.

Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be enforced to the maximum extent permitted.

No waiver. Our failure to enforce any right is not a waiver of that right.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

Notices. We may give notices to you by email to the address associated with your account or by posting in the Service. You may give notices to us at legal@lucora.app.

19. Contact

Honey Badger Apps LLC Email (legal): legal@lucora.app Email (security): security@lucora.app Mailing address: Available on written request to legal@lucora.app.